They support intelligent integrations with IT systems.

This makes these tools different from, say, email, which anyone can send to anyone.

You must be a member of a given communication channel in order to participate in it. Access to communication channels inside the tools is limited.They enable people to communicate in real time.These tools vary in scope and functionality, but they all share a few key traits: Tools such as Slack, Microsoft Teams and Basecamp are designed to help members of the same team communicate with each other. What Are Real-Time Communication Tools?įirst, though, let me explain what I mean by real-time communication tool. I’ll discuss Slack in particular as an app that is emblematic of the types of tools whose pros and cons I want to weigh, but the lessons below apply generally to all of the real-time communication apps for teams that have emerged in recent years. Keep reading for tips on when to use a real-time communication tools and when to stick with an older communication technology.

old-school communication technologies like email, phone calls and even face-to-face meetings. email-or, more generally, real-time communication tools vs. Especially in this age of continuous delivery, many organizations are considering Slack vs. They enable engineers and admins to communicate quickly, and many tools support sophisticated integration with the software systems these professionals maintain.

Slack, Microsoft Teams, Basecamp and similar real-time communication apps have become critical tools for IT professionals during the past few years.

Slack retention policy